Headquartered in the heart of Kensington
Frequently Asked Questions
Please read our FAQ before sending us a message.
How to order?
Every item has its own SKU name/number. Please note them down and the quantities you would like to order and send us an email using the form on the Contact us page. In case you are ordering a doll with your uniform, please add that SKU number as well. We will confirm receipt of your order, advise you whether the items are in stock, and contact you to arrange payment and delivery.
What payments do you accept?
At the moment Paypal only. We are actively looking at other payment methods.
What are your delivery charges?
Within central London, delivery charges are £5 for dolls, which are sent by courier and tracked and £2.50 for clothing, which is sent by Royal Mail 1st class. Delivery to other locations is going to be priced on request.
How long will delivery take?
We will advise you of exact delivery times when you order. In general, we aim to ship within 2 working days of receiving your order. Shipping takes 1-3 business days.